Returns Policy
Standard products may be cancelled within 14 days of purchase provided that the customer has informed us in writing and has written agreement from Fire Stop Supplies to such a return. Following this, 14 days will be provided to the customer to return the goods to Fire Stop Supplies. Returns will not will be to be made outside of this period. Goods are to be returned at the customer’s expense to the original source of supply as specified by Fire Stop Supplies.
If goods and/or original packaging have been opened then we will not be able to offer the goods for resale as new and therefore a refund cannot be offered.
Return shipment will be at the buyers cost. We can not arrange a third party collection on your behalf. When returning goods it is the buyers responsibility to ensure a reliable carrier is used who offers shipment tracking and that you insure the package for its full value. The buyer will be responsible for any loss or damage to the goods during transit.